Workplace Communications Skills
2 days
One major goal of this training course is to help participants understand the impact that their communication skills have on other people, while they explore how improving these skills can make it easier for them to get along in the workplace, and in life.
This two day training course includes:
- Identification of common communication problems
- Developing skills to ask questions
- Learning what their non-verbal messages are saying
- Developing skills in listening actively and empathetically to others
- Enhancing the ability to handle difficult situations
- Dealing with situations assertively
Business Etiquette
1 day
Participants will learn to manage otherwise awkward moments, and to handle them with grace. This course includes sessions on:
- Networking
- Introductions and remembering names
- What to wear
- Confident communications
- Etiquette at meal time
- and much more
Networking for Success
2 days
Business grows and influence expands when people learn that giving is the first rule of networking, and following up is the second one. In this two-day interactive course, participants will learn the most effective techniques for business networkers that are available today. Whether they want to network in person at small or big events, or they are figuring out how to make the most of connections and relationships via platforms like LinkedIn and Twitter.
This course also offers sessions on:
- Business card etiquette
- Growing relationships
- Mastering small talk and conversation
- A discussion of introverts and extroverts
- And more
Facilitation Skills
2 days
Staff meetings, project meetings, and planning and coordinating meetings all take time, and this workshop has been created to make core facilitation skills better understood and readily available for any organisation. It represents materials and ideas that have been tested and refined over twenty years of active facilitation in all types of settings.
At the end of this course participants will be able to:
- Distinguish facilitation from instruction and training
- Identify the competencies linked to effective small group facilitation
- Identify the stages of team development and ways to help teams through each stage
- Use common process tools to make meetings easier and more productive
Meeting Management
1 day
This one-day course effectively teaches participants to properly manage meetings they lead or take part in and will help them be more effective and more aware of their role.
Participants will learn the following skills:
- The basics for effective meetings
- Keys to productivity
- Functions of a meeting leader
- How to control a meeting